You can now see which AI tools are connected to your Lookback account, and disconnect any of them. In your user settings, MCP Connections lists every application you’ve authorized through our MCP server, such as Claude. For each one you see the team it’s connected to, when you connected it, when it was last active, and how many queries it has made in the last 30 days.
Click Revoke to disconnect an application. You can connect it again at any time.
Reels now play right on the project’s Reels page. Click the play button on a reel to watch it in place, and click again to close it. Cmd-click on a Mac, or Ctrl-click elsewhere, opens the reel in the full player in a new tab. That makes it quicker to check a reel before you share it, and it builds on playable reels.
Session lists now show a frame from each recording, so you can tell sessions apart at a glance. The frame comes from the participant’s camera, or from the screen when there is no camera. You’ll see them in a round’s session list, on a participant’s sessions and on the Interviews page. New sessions get a thumbnail once they finish processing. Older sessions get one the first time someone plays them, and keep the icon until then.
Moderators can now let observers know their question was seen, without breaking off the conversation with the participant. During a live session, hover over an observer’s chat message or note in the feed. Click 👀 to acknowledge it, or ➕ to acknowledge it and add it to your discussion guide as a to-do.
Observers see the emoji on their message straight away. Questions you add appear under Observer questions in the Discussion guide panel (press G to open it), each with a checkbox to tick off once you’ve asked it and a link back to the message. Only the moderator sees these buttons, and only while the session is live. It’s one more of the moderator tools your participant never sees.
You can now link to a moment in a session. Add ?t= and a time to the end of a session link, and the player opens at that point, paused. Write the time in seconds (?t=152), with units (?t=2m32s), or with colons (?t=2:32 or ?t=1:02:32).
It works on session links for your team and on public links, so you can share the exact moment you want someone to see. If the time isn’t valid, the session opens at the start.
You can now see whether the clips you share get watched. Every public link to a finding, reel or session counts its views. A view counts once per browser, after 30 seconds of playback or half the clip, whichever comes first. Skipping to the end doesn’t count.
The count shows in three places: in a finding’s info tooltip in the dashboard, under the link in the player’s Share panel, and in the Views column of Active Public Links in Team settings. Links made before view counting started show a dash, because their earlier views weren’t recorded. Removing a link discards its count. Read more about public links for findings.
You can now turn a participant’s exact words into a finding. In the player’s transcript, drag to select the words you want. Click the lightbulb that appears, or press Y. The words open as a quote in a Create Finding box, where you can add your own note below them. Press Enter to save, or Escape to close without saving.
The finding’s clip starts and ends with the words you selected, so it plays just that moment. A selection can run across several lines. This works on sessions transcribed from 30 July 2026 on. To use it on an older session, re-transcribe it first from the Transcribe menu in the top right of the player. It sits next to the Eureka toolbar as another way to capture an insight without losing the moment.
You can now require participants to agree to your terms before a session starts. Write the terms, such as an NDA, in the round’s welcome message under Test setup, then turn on “Require participants to consent before continuing past this message”. Participants then have to tick “I have read and agreed to the terms provided by the researcher for this session” before they can continue, on the web and in the Participate apps for iOS and Android. Lookback also checks it on the server, so a session can’t start without consent.
System audio is now a round setting. In a Tasks, SelfTest or LiveShare round, open Settings and set System audio to Required to record the sound from the participant’s device along with their screen, or to Disabled to leave it out. When it’s required, participants can’t start the session without sharing their system audio. Some audio can’t be captured, such as copy-protected video. In LiveShare rounds on iOS, the moderator will hear themselves.
On iPhone, the Participate app now shows a Live Activity during a session. If a participant leaves the app, the lock screen and the Dynamic Island show the session timer, whether it’s recording, and the current task step. Tapping it takes them straight back to the session.
We’ve refreshed the layout for headlines and transcripts to make them easier to scan. The old dropdown menu is now a toolbar that appears on hover, so actions are one click closer.
The Eureka Insight button in the Player is now a full toolbar: turn any moment in a recording into a note, finding, or quote with a single click. We’ve also added headline navigation — a clickable table of contents for your session. Bring it up with the H key, by hovering over a headline in the feed, or from the button in the feed header.
Eureka now opens in a side panel in both the Dashboard and Player, so you can chat with it while watching a recording or browsing your projects, no more switching contexts. The side panel replaces the Discover page in the Projects sidebar.
When you click the Insight button from the player, the auto-generated summary now takes into account what’s on screen at that point in the recording, not just the transcript. That means summaries can capture things participants show but don’t say, like where they clicked or what they were looking at.
Live transcription now works in over 99 languages, with noticeably better quality across the board, and that means AI Moderation now works in those languages too.
Transcription also automatically detects the language being spoken, so even if a round is set to English, participants speaking another language will be transcribed correctly — including mid-sentence switches between languages. Live transcripts stay out of the way by default, but you can turn them on in the player filters; either way, they power AI Moderation behind the scenes.
Meet Eureka, a new chat tab in your dashboard sidebar. Ask it questions about your research, or tell it to do things for you — it can handle almost anything you’d normally do by clicking through the dashboard, like setting up projects or managing rounds.
Unlike Discover, which analyzes a single project, Eureka works across your whole team and can make changes, not just answer questions. Your past conversations are saved in a list, where you can rename or delete them.
The Participate app on iPhone records the participant’s camera and screen while they use the app, which suits web prototypes in its built-in browser. It now keeps recording the camera without a break when the participant leaves the app, so you can test native iPhone apps too.
When the participant switches to another app during a session, a small picture-in-picture window with the Participate hand and REC stays on screen. Tapping it takes them back to the session. This needs iOS 18 or later. The Live Activity on iPhone also shows the session timer on the lock screen and in the Dynamic Island.
Now available for unmoderated tasks, AI Moderation preserves qualitative depth even without a human researcher present. Acting as an in-the-moment assistant that strictly follows the researcher’s defined intent, it asks clarifying follow-up questions (in text), prompts participants to elaborate, and ensures tasks are fully answered while they’re still engaged.
Enabled by default for all Freelance, Team, iHub, and Enterprise subscriptions. Team owners can toggle it off in team settings.
You can now connect AI tools to Lookback through our MCP server, which covers nearly everything you can do in the UI — creating and managing projects, rounds (including recruit rounds), recordings, and participants. To use it, MCP needs to be enabled in your team settings, and you’ll need a Collaborator role or above.
Connect your team to Dovetail and every video you record will be automatically transcoded and uploaded there. Only the video file is sent — transcripts, notes, and insights stay put. Owners can set this up in team settings.
We’re excited to launch Discover, a new AI assistant that lets you explore everything collected in a Lookback project simply by having a conversation. Designed to help you navigate large volumes of qualitative data, Discover acts as an exploratory partner that helps you surface patterns without ever losing connection to the raw video evidence.
Project-Wide Exploration: Discover is project-scoped, meaning it reasons across all your accumulated material, including session recordings, transcripts, Headlines, Findings, Themes, Stakeholder Goals, and notes.
Natural Language Queries: You can easily test hypotheses or re-orient yourself in a project by asking plain-language questions like “What did participants struggle with most?” or “What themes are emerging so far?”.
Surface Hidden Patterns: Discover is especially valuable for realizing that a specific pattern exists across time or segments, helping you find insights you might not have recognized as important during live sessions.
Always Grounded in Evidence: Discover does not invent new evidence, replace human judgment, or finalize conclusions. Instead, it summarizes and points directly back to the source material by providing quotes and links to specific video moments.
A new “Written response” option for Tasks is now available, alongside the latest iOS and Android app releases. It will allow participants to respond to Tasks with text input rather than speech. It currently supports up to 5,000 characters.
Findings can now be associated with multiple goals at once. Soon, Eureka will stop generating duplicate findings across different goals — one finding can now serve many goals.
Set a maximum number of sessions that can be booked per day on a recruit round. The scheduling calendar now also shows booked and unavailable slots, so it’s easier to see availability at a glance.
You can now give task steps custom names when editing a round. Those names show up in the timeline when replaying sessions and get included in CSV/text exports too — leave a step unnamed and it’ll fall back to something like “Task 2 of 2.”
Task steps and screener questions now have up/down buttons for reordering, alongside the existing drag-and-drop. Handy when you’re working with a long list of steps or options where dragging gets fiddly.
Early access for Discover is now live! Meet Eureka, Lookback’s research sidekick, which captures context, quotes, and candid feedback to help you research better and faster.
A new “Collaborator note privacy” setting is available in round settings for the Observer Lobby. Turn it on for a round and only Collaborators (and above) can see session notes left by other Collaborators — Guests and Observers can still add and see each other’s notes, and chat messages and highlights stay visible to everyone.
Auto-reject for recruited participants is now live for everyone. If a participant hasn’t scheduled a session (moderated) or made a recording (unmoderated) within a time window you set in the round editor, we’ll automatically reject them with User Interviews.
A Reruit waitlist is now available. Once a round fills up, you can add participants to a waiting list, and we’ll auto-approve them in order as spots open — whether because a participant is removed on the User Interviews side, or a researcher flags or rejects an existing one in the dashboard.
You can now copy a screener from a past round straight into your current one. A new button opens a modal listing other rounds across your team with existing screeners, lets you preview them, and then replaces the current round’s screeners with your pick.
A new Project Settings option lets you anonymize every participant and session in a project. Turning it on renames every participant to “Redacted Participant,” swaps their email for a unique anon.lookback.com address, and strips their name from the titles of any sessions they appear in, across all projects.
You can now split long screeners across multiple pages to group related questions and reduce the risk of participants gaming their answers. Once participants move to the next page, they can’t go back and edit earlier responses.
You can now target specific cities when setting up recruit rounds through our User Interviews integration, giving you the choice to further refine your pool of potential participants.
You can now download CSV and plain-text transcripts for any individual session directly from the dashboard. It works just like our existing feed exports with non-transcript filters turned off, same content rules, same permissions (you’ll need to be a Collaborator on a plan with recording exports enabled).
Fin, our new AI support bot, is live! Ready to help answer common questions before they need to reach a human. You can always request to be directed to our team at any point.
Happy researching!
Teams can now buy additional sessions and additional participants directly from Lookback — no more manual requests needed.
Just like our Lookbucks purchase flow, you pick the quantity you need, complete payment (or generate a payment link to send to someone else), and the extra sessions or participants are added to your team automatically. Available on all plans except Trial; note that sessions can’t be purchased on Enterprise plans.
You can now connect an external calendar: Google Calendar, Microsoft Outlook, Exchange, and more, to your research projects.
Once connected, any scheduled sessions will automatically appear on your calendar, and you can choose which calendar to use for your sessions (we’ll default to your primary calendar). This update also brings timezone support to your user profile, so session times show up correctly no matter where you are.
Every paid Lookback plan now gets a free participant package included. This covers the Recruitment fee for a set number of participants when using Recruit (our deep integration with User Interviews). Incentives are not included.
The size of the participant package is 1/10th of sessions included in plan. So a Team 100 plan comes with 10 free participants.
Researchers can now edit “study end dates” on launched Recruit Rounds, auto-approve qualified participants, and more easily review participant data, including study qualification and screener answers.
In addition to the “Keep with previous” toggle, we’ve added a “Always display last” toggle that allows you to set one task on a flow to always show last regardless of randomization.
You can now choose between three (3) different task types: Task, Single Choice, or Multiple Choice. Single and Multiple choice task types are great for simple rankings, choices, and for asking follow up questions after a standard task (e.g. after having them perform a task in a prototype or on your website). You can learn more in this help article.
Participant recruitment is now available on all round types - moderated and unmoderated. On moderated rounds, your participants will be sent a scheduling link to pick a time to meet with you. Please see this help article to learn more.
A finding is a clip of a session with your note on it, ready to share with your team. In the player of a finished session there are three ways to create one.
From the participant’s own words: in the Transcription tab, open the menu next to a line and click Create note. Then click the lightbulb on the note to turn it into a finding. From Eureka: open the menu on a Eureka moment and click Create finding. On the timeline: go to where the moment starts, click the lightbulb (Start new Finding, or press T), go to where it ends, click it again, name the finding and save.
Your findings appear on the session’s timeline and in the project’s Findings tab. There you can group them into themes, link them to goals from your stakeholder interviews, download them, share them with a public link or put several into a reel.
You can now recruit your participants directly in Lookback for unmoderated research (moderated coming soon) from our partners at User Interviews! No separate account or login is required; everything can be done from your Lookback dashboard. To learn more about this feature, please see this help article.
Understanding stakeholders is one of the main keys to maximizing the impact of UX research. That is why we have built three brand new, AI powered, workflows right into the Lookback product: Stakeholder Interviews, Stakeholder Goals, and Automatic Surfacing of Findings. To learn more about these features, please check out the help article here.
Sometimes it can be helpful to randomise your tasks in an unmoderated study to ensure the order of your tasks doesn’t influence your results. However, there may still be instances where you want to keep some of the tasks grouped in a specific order, e.g. the two tasks need to be completed in sequence or you want to ask some follow up questions from the previous tasks. The “Keep with previous” function allows you to do that and you can read more about it here.
With Themes, you can now better organize your Findings view in each project. Currently you can only add one Theme per finding, but we will soon be adding the functionality to support multiple themes per finding. You can learn more about using Themes in this help article.
Findings (formerly known as Highlights) are most often collected together and shared in Reels. However, sometimes a single finding is all you want to share with your stakeholders. You can now share individual findings using Public Links. Public Links for Findings can be generated either from the dashboard directly or within the player. You can learn more about both options in this help article.
Live sessions are an exciting part of research, but late participants and no-shows can quickly derail your plans and leave you feeling frustrated. That’s why we created PreCheck, a simple tool designed to boost participant readiness and ensure your research days run smoothly. You can learn more about how PreCheck (Beta) works in this help article.
Sometimes a colleague watching a live session has questions of their own, such as a developer who wants to ask about a specific screen. They don’t have to pass the questions through you. They can take over as moderator and ask the participant directly.
To take over, click the avatars at the top right of the live session and click Start moderating. Pick a camera and microphone, then click Take over as moderator. The session carries on with you as its moderator. If the moderator drops out of a session, the button reads Take over as moderator, so someone else on the team can continue.
Team members who collaborate on the project can take over. Guests and people with the Observer role can’t. Moderating works in Google Chrome and Microsoft Edge. Everyone else keeps watching from the invisible observer room.
When participants test a web prototype on their phone, you can show it as a full-screen app instead of a website. The prototype then looks closer to the finished product.
Open the round and click Edit Round. In Settings, under Mobile browsers, check Hide controls and save. The Participate app on iOS and Android then opens your prototype without the in-app browser’s address bar and controls.
Hide controls is available in LiveShare, SelfTest and Tasks rounds when iOS or Android is selected under Device requirements. It works for prototypes in unmoderated tasks and in moderated mobile sessions.
To help improve the creation of Findings & Reels as well as make room for some upcoming features, we’ve made some significant changes to our dashboard. You can read more about those changes in this help article.
We’ve now added localisation support for Czech (🇨🇿) and Dutch (🇳🇱).
Just set the preferred language in your Round settings, make sure your participants are using the latest versions of our iOS and Android apps, and your participants will enjoy a translated Participant experience.
Sometimes a participant may share sensitive information during a session that needs to remain private. With our Redact feature, you can now “blank out” sections of a recording to ensure your participant’s information is protected. Check out this help article to learn more!
After launching our extension-free beta last year, it was a step in the right direction as it eliminated the need for participants to download any extension to participate on their desktop computer.
We’re now leveraging Chromium’s built-in Picture-in-Picture feature which eliminates the need for participants to rearrange windows which was one of the main painpoints with our original extension-free beta. In addition, participants are now free to use not only Google Chrome and Microsoft Edge, but we’ve also added Brave as a supported browser.
We hope you and your participants will enjoy the updated experience and we welcome any feedback you might have. You can read more about it in this help article. Happy researching!
Moderators can now create a Discussion Guide for moderated sessions to help make sure you cover all the important questions and topics during a live session. To learn more about how to set up and use Discussion Guides, please see this help article.
With the addition of our Eureka AI assistant, the Session Feed was split into 2 tabs: Feed and Transcription*.* There may be times when you want to view both which can be done utilising our side-by-side view.
Sometimes you need to send a new link/URL to your participants during a live session. Moderators can now do this using our Moderator Push Links. These will auto-open in the participant’s browser and work on iOS, Android, and Windows/Mac (using the extension-free beta).
For more details, please check out this help article.
Interviewing users is tough, interviewing users and taking notes at the same time… well that’s really tough.
But not anymore 👀
Our team is excited to share Eureka, a new feature in Lookback that takes high-quality notes and generates instant clips all with the click of a button.
Simply set up your user interview or usability test in Lookback and invite a participant to join. Then, whenever you hear something important, hit the ‘Eureka’ button to automatically generate a time-stamped note.
With Eureka by Lookback, you can focus more on your participant and less on your notepad.
Click here to learn more about how Eureka can help with your research!
Sometimes when doing a task-based research study, it’s helpful to present the tasks in a random order to see if it affects the outcome. You can now choose that option in your Tasks rounds and each of your participants will receive the tasks in a random sequence.
The owner of your Lookback team isn’t always the person who holds the company card. A temporary billing link lets someone else, such as a colleague in finance, update your billing details without a Lookback username or password.
As the team owner, open the menu at the top right and click Plan. Under Temporary billing link, click Generate link, then click the link to copy it. Anyone who opens the link can change your organization’s billing details, such as the credit card and the billing email. The link works for 24 hours. To end access sooner, click Reset link.
Temporary billing links are on the Plan page for trials and self-serve plans.
When we launched our Upload feature last year, it was not possible to transcribe that content but now you can! Uploaded recordings can now be transcribed just as sessions recorded natively in Lookback.
Having colleagues or stakeholders observe a LiveShare or Interview session live is a great way for them to hear user feedback and understand their experience of your product first hand! Or, it can even be helpful just to invite a colleague to take notes during your session while you moderate so you can concentrate on the participant.
The Observer Lobby now allows you to create observer links ahead of time, making it easier for observers to join your research sessions.
This feature is available now on all Lookback plans and you can read more about it in this help article.
We know installing a browser extension can be a serious hurdle for your participants, so Lookback has been hard at work on a way for them to join moderated and unmoderated usability tests in Chrome and Edge browsers just by clicking a link – no downloads or installs required.
Click here to learn how to offer the new experience to your participants 🤓
If you have a Lookback organization that does a lot of research, sometimes it can be difficult to find that one session or project amidst all the others.
That’s why we’re excited to announce that we’ve added search functionality to the Lookback dashboard! You’ll find it on the left hand side of your dashboard and it will allow you to search across text content in your organization - transcripts, sessions, participants, notes, highlights, etc…
This is our first release in a series of upcoming changes this spring aimed at making sure you can use Lookback not only for doing and collaborating around research, but also as a longer term repository.
Oh, and in other news, we’ve also added Afrikaans, Danish, English (New Zealand), English (South African), Swedish, Thai, Vietnamese, Chinese (Traditional) to our transcription options.
Streamline your qualitative research with the new Lookback + Respondent integration
Most of us who do research day-to-day spend a lot of time, well, not doing research.
That’s because there’s a tremendous amount of planning, preparation, and general administrative overhead in making sure research is done well. This is especially true when we’re using multiple tools to get the job done.
Today, things just got a little easier.
We’re excited to announce a new integration between Lookback and Respondent that streamlines your research workflows in both tools.
If you’ve heard of Lookback, you already know it’s a great platform for conducting qualitative research sessions like user interviews and usability tests. If you’ve been a Lookback user, you also know it’s the best way to get your team involved in your research - making it easy to watch live research sessions, create highlight reels, and catch full research session recordings.
Our new partner, Respondent, is a powerful recruitment platform, especially for business professionals. You can’t do research without having access to the right people, and Respondent makes it easy to reach exactly who you’re looking for.
Now that we’re working together, here are some of the new ways to supercharge your research workflow with our new integration:
You can now use Lookback research session links in Respondent with prospective research participants
Recordings will automatically show up on Lookback after a Respondent participant has finished their session
Respondent will automatically update the status of each participant in your study after completion of research sessions on Lookback
For more information on connecting your Lookback and Respondent accounts, check out Respondent’s four step guide to integration.
Finally, if you have any questions about the new Lookback + Respondent integration, please reach out to the Lookback support team, we’d be happy to help.
With our new Activity Feed feature, you can see all of your relevant notifications: when someone mentions you in session notes, replies to one of your notes in a thread, or even when a transcription is completed for a session.
When conducting unmoderated research, you often need to invite more participants than you actually need because not everyone will be available or show up. Now, as a researcher, you can set a limit for how many sessions will be allowed for unmoderated research rounds!
When the round limit is reached, we’ll show a message within our apps informing the participant.
We hope this will open up new use cases for unmoderated research rounds where you can freely distribute participates links without the worry of using up too many sessions or having to pay out too many incentives. Simply set the limit in your round, and you’re ready to go!
Lookback’s time-stamped notes are one of our most popular features. We’ve made them even more helpful with the addition of our Threaded Notes feature. Now, you can pull in stakeholders and teammates to weigh in on crucial moments of a session, making your research more transparent and impactful.
To reply to an existing note, hover over the note, click “Reply,” and type in your reply. You can also collapse the threads to reduce clutter in the session feed.
We’re happy to announce a change to how our mobile app browsers work when a landing page exists in a SelfTest, LiveShare, or In-person Round.
Starting with Lookback Participate 2.5.0 for Android, and Lookback Participate 4.9.0 for iOS, the app browser will behave more like the mobile browsers your participants are used to. Read about what this means for your Round setup and the participant experience in our Help Center.
Highlight Reels are a great way to collect insights and snippets from multiple research sessions into one, easily digestible video. Previously, the only way to view these Highlight Reels in their entirety was to download the file and share it with colleagues and stakeholders.
Now, with Playable Reels, you can playback the entire Reel right from your Lookback dashboard just like any other session and you can even share with those outside of your Lookback Organization using Public Links.
We might be biased, but we believe Lookback is not only a great platform to capture Interviews and Usability Testing with your users, but also for sharing insights with colleagues and stakeholders using time-stamped notes, highlights and highlight reels.
However, there may be times when – for whatever reason – you’re not able to conduct a research session in Lookback (e.g. Focus Groups). Previously you’d just have to keep those videos in a separate location and/or download your videos from Lookback and add them to that repository.
We’re excited to announce that for the first time ever you can now upload non-Lookback recorded videos into our system! This allows you to collect all your research sessions in one place as well as leverage our notes, highlight reels, and other great features.
A.I. and machine learning are great, but they’re not perfect. While our transcription feature (from AWS) is quite robust, sometimes it doesn’t get everything quite right.
Well, now you can fix that with the introduction of editable transcriptions! Not only can you correct any mistakes but you can also link to transcription items or delete them, just as you would with notes and chats.
We’ve had a long standing and good relationship with our friends over at User Interviews, which is a recruitment service. Now, we’ve taken it to the next level with a joint integration!
On the Lookback side the integration works mostly behind the scenes – you’ll only see it as a small message in the modal where you find the participant link. On the User Interviews side recordings of sessions scheduled with their interface will also be accessible at their end. This removes the burden of the manual cross-referencing previously needed when using our two products separately.
One of the most requested features from our trial and self-serve customers (Freelance, Team, & Insights Hub) has been the possibility to preview a session without using up any “real” sessions. Now, with Preview Links, you can try the participant experience without that session being counted. It’s the same flow and has the same device and network requirements as a standard session. Preview Links can be accessed in the Round Editor, and they are used in the same way as a regular participant link, but the recording of a Preview Session will have some special limitations:
Limited to 1 minute of playback
Transcriptions of sessions are not available
Highlight creation is not possible
If later you want to convert a Preview Session to a regular session, that option is available. Once done, you’ll be able to watch the entire video in which case it would be counted against your session quota.
Lookback organizations that use SAML/SSO (Single-sign on) have the option to choose a default role when new team members are added – Collaborator or Observer. The roles can always be changed later, if needed. We’ve made this change for two reasons:
to ensure you don’t unintentionally use up all of your Collaborator licenses
to ensure you don’t unintentionally restrict users’ access.
The owner can change the default setting at any time in the SSO settings.
If you have a lot of team members in your Lookback organization, it can sometimes be difficult to find them easily. We’ve made some changes to the UI to help with this:
The default view, Everyone, has been switched to alphabetical sorting by first name.
There’s now a drop-down that allows you to filter team members by role: Collaborators, Observers, or Suspended.
The Owner of your Lookback organization is displayed at the top of the list (but won’t be visible if the owner is you).
Highlights are a great way to select snippets from your sessions and share with stakeholders. However, once added to the dashboard and/or used in Highlight reels, it can be difficult to remember which session the highlight was created from, especially in projects with a lot of sessions. Highlights now contain a link back to their original session, making it easier to determine where they came from.
To give our trialers sufficient time to fully explore Lookback and all its possibilities, we’ve increased the duration of our free trial from 14 days to 60 days.
We used to have only two options for self-serve customers: Team (100 sessions) and Insights Hub (300 sessions). To accommodate for needs that our customers have made us aware of we’ve added subscription plans to increase flexibility and bridge some gaps:
Freelance (including 10, 20 or 40 sessions maximum/year)
Team with 150 sessions/year
Insights Hub with 500 sessions/year
You’ll find all available subscription plans here and this article will help you find the plan that best fits your needs.
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One of the most requested features from our trial and self-serve customers (Freelance, Team, & Insights Hub) has been the possibility to preview a session without using up any “real” sessions. Now, with Preview Links, you can try the participant experience without that session being counted. It’s the same flow and has the same device and network requirements as a standard session. Preview Links can be accessed in the Round Editor, and they are used in the same way as a regular participant link, but the recording of a Preview Session will have some special limitations:
