In general, 1 recording with 1 participant/tester counts as 1 session.

However, the algorithm is set to be generous when it comes to not counting restarts and very short sessions. So you might find that some "real" sessions don't end up counting towards the cap. 

If, however, you ever feel like a session shouldn't have been counted, please just let us know and we will add more sessions to your cap, free of charge and no questions asked! 

Nope. Our product is not designed for account sharing and doing so will have some adverse side effects on your experience. But you don’t have to account share! You only pay for the number of sessions your plan allows for, and you can invite as many members of your team as you’d like to Lookback on every plan.

Observers are a special account type with limited permissions. Typically, observer accounts are used for stakeholders who are involved just in watching and commenting on content in Lookback. They do not have the ability to create a project or conduct sessions.

Lookback was built to work with any recruitment solution - you can even use your own participants. Simply enter the URL from your Lookback project into any recruitment tool or email. We wrote some templates for you to make that step even easier! If it’s helpful, we recommend checking out our recruitment partners.

No, Lookback only offers plans with annual commitments.

We support invoicing and purchase orders on the Enterprise plan. If you’re interested, please contact enterprise@lookback.io

You won’t be able to access your sessions from the dashboard without a valid subscription. After your subscription has been canceled we store your sessions for 90 days if you have been on a paid plan and 30 days if you have been on a trial plan. After that the sessions will be deleted. If you resubscribe to any of the plans listed above before the sessions are deleted you will regain access. If you have been on a paid plan you can also sign up for an archive plan to keep your sessions (please contact support for more information).

We will provide your team all the information needed to determine if Lookback meets your security requirements.

We sure are! Read about our GDPR compliance here.