COMPLIANCE, BUILT-IN
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Adherence to strict GDPR data management for all parties.
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Regular audits of SOC 2 Type II Compliance.
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Compliance with California Consumer Privacy Act.
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Continuous Investment into AA and AAA accessibility standards.
All your qualitative research in one place
- AI-assistance
- Participant recruitment
- Stakeholder management
- Great for mobile
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virtual observation room
The best way to watch research
Along with our top-tier participant experience, Lookback provides the best observation experience for your teammates.
Complete with live chat, tagging, one-click highlight reel generation, and more. With Lookback, aligning your team on customer needs has never been easer.
Explore featuresMeet Eureka, your research sidekick.
More about EurekaBUILT FOR TEAMS
Supporting your Team's Research Needs
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for researchers
Lookback is built for you based in a decade of research on researchers!
Whether you are interviewing your stakeholders and setting goals for the project, or recruiting participants, or bringing your own, or setting up moderated and unmoderated research rounds, or moderating interviews and usability test, or capturing notes and insights, or building themes and reels, or sharing out your findings, Lookback is designed to save you time and allow you to be in your strengths. -
for product teams
Get close to the customer by jumping into usability tests and user interviews sessions (without having to worry about disrupting the sessions). Kick off conversations with teammates and quickly prioritize your next feature builds based on your user’s needs. Easily navigate hours of research with the help of Eureka, your AI-assistant.
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for stakeholders
Grow your culture of customer-centricity from beginning to end through stakeholder interviews, collaborative research goal setting, research watch parties, highlight reels, transcriptions, and more features to support how your team works.
Lookback gives you the tools to make customer insights part of every strategic decision.
usability testing
Usability sessions participants will love
Capture the full experience of your customer by recording their screen, their voice, and expressions as they navigate your product experience.
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qualitative interviews
Uncover deeper insights
Lookback is the best way to conduct user interviews, capturing every detail and nuance from each conversation.
With transcriptions, highlight reels, and more, sharing insights from your interviews has never been easier.
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unlimited seats
No limit collaboration
With unlimited seats and projects on every plan, research has never been more open and accessible to everyone in your organization.
Say goodbye to expensive seat-based pricing, and hello to unlimited research reach. Research is better when we do it together.
ALL THE TOOLING YOU NEED
The UXR tool that supports your whole team's research needs
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Run all your qualitative research
From remote ethnographic studies to unmoderated usability tests — conduct different types of research within the same project. All research - even unmoderated sessions - is streamed live to your dashboard for quick turnaround.
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participant recruitment
With Lookback you'll have access to the amazing User Interviews panel right inside your projects. Select criteria, build screeners and handle incentives in one smooth and seamless flow.
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Upload your own research
Conducted studies outside of Lookback? No problem — Upload your own recordings to analyze in our player.
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transcribe your sessions
View and download verbatim research sessions via AWS services; available in dozens of languages.
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Invite via Public Links
Use Public Links, your Observer Lobby and customizable guest access to give access to live sessions or recordings to outside stakeholders and observers.
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Create shareable Findings and reels
Make reels with clips from different sessions in just a few clicks. Share them as files or links.
We turn research skeptics into research champions.
Read Case StudiesSee why research leaders like you love Lookback
Lookback makes it easy to do what research does best: inspire new ways of thinking.
Talking to users through the platform, inviting stakeholders to join in real time and exporting highlights reels for dissemination has been life-changing for us at Nubank. We're not going back.
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Carlos Hernandez Tellez
ux Research manager at nubank
We spun up a project to gather insights…literally within a week.
It’s a simple process of plugging in a link.
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Roy Olende
Head of Research at Zapier
I need the team to be in the live research sessions so that we can experience it all together.
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JAIME KORNICK
Principal UX Researcher at Intuit
When you have someone in a session, and you can hear the intonation and the pain in their voice, that stirs something in you.
ROY OLENDE
HEAD OF RESEARCH AT ZAPIER
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